Blog
Notes on AI customer support
Practical guides on AI agents, ticket deflection, and building support that scales without adding headcount.
AI agents vs rule-based chatbots: what's the difference?
Rule-based chatbots follow scripted decision trees. AI agents understand open-ended requests and take action. Here's how to tell which one you're evaluating.
How to reduce support ticket volume with an AI agent
A practical breakdown of where AI agents deflect the most repetitive tickets, and how to measure the impact after deployment.
What is AI customer support? A practical guide for 2026
How AI customer support works (grounding, actions, channels, escalation), what it resolves well, what it should never do alone, and how to evaluate a platform.
AI customer support for Shopify and WooCommerce stores: what an agent can actually do
What an AI support agent can do inside a Shopify or WooCommerce store, from product search to order lookup and checkout links, and how to roll it out.